SHIPPING POLICY

The following terms and conditions are applicable to any orders placed by the customer (hereinafter referred to as “you”) with FAMAR (hereinafter referred to as “us” or “we”) through the website or mobile website. By making a purchase on the FAMAR website, you agree to be bound by the terms and conditions set out below (the “Terms”). Please keep in mind that you read and understood our Terms before proceeding with your purchase.

PRODUCT ORIGINS

FAMAR is a global company that collaborates closely with top worldwide merchants from across the world to source materials and provides you with the most distinctive goods on the market at the best pricing. As a great destination for the top items, we work with a wide range of carriers in Europe, Asia, and North America, including USPS, Canada Post, and others.

Our warehouses are located all over the world, with the majority of them in Southeast Asia, such as Singapore, Vietnam, and India.

ORDERING

The ordering options available to you are via FAMAR. Please visit our pages for further information.

An order confirmation email will be sent to you after you complete the purchase, including the order number and the order details. Also, a shipping confirmation email that includes the shipment information will be sent to you after we process your order successfully.

If you have not received the order confirmation email within 6 hours of placing your order, please contact us at support@famarmall.com

After you finish your transaction, it usually takes 3-5 working days for your item to be processed for stocking and shipment. Following that, you will receive an email with a Shipping Confirmation and your tracking number. To track your delivery, simply click on the link provided, and the tracking number will show on the shipping carrier’s system in 5-7 working days.

If you have any questions concerning the progress of your order, please contact our Customer Service team at support@famarmall.com.

DELIVERY

Estimated delivery time of FAMAR

Kindly keep in mind the shipping time listed above is only an estimate. The shipping time may be delayed for the following reasons: 

 Reasons for delay might include: 

i.        Customization of products;  

ii.       Holidays;

iii.      Natural disasters;

iv.      Delivery area.

v.       Pandemic

vi.      Customs

UNABLE TO DELIVER

Please note that an order may be delivered to a neighbor or mailbox, if you cannot find the order despite the delivered online tracking status, please check carefully before contacting us. Delivery to a neighbor’s address is at the decision of the driver if they are unable to locate your address.

We could not be responsible for issuing a refund or making a replacement for an undelivered shipment under the following conditions: 

– Multiple unsuccessful delivery attempts by the shipping agency.

– Lost parcels as a result of mail forwarding providers.

– Customers decline packages regardless of any reason.

If we agree to replace a lost or missing shipment, we will provide you with the shipping carrier information and tracking number linked with your order so that you can track your package.

CHANGING SHIPPING ADDRESS

If your shipping address is wrong, please contact us immediately via email at support@famarmall.com so that we can give you the best support.

Please notice that we can only change your order information within 12 hours since your purchase was completed.

If your order is being processed or has already been shipped, we cannot change the address and we will NOT be responsible for packages that are sent to the wrong address entered by the buyers. The only thing we can do is provide you with the carrier’s contact so that you can change the shipping address by yourself.